Guaranteed to Instantly Double Your Facility’s Last Month’s Google Reviews Within 60 Days of Launch!*

By scanning one of the Smart QR codes strategically placed in your facility or clicking on the link sent post-visit, members can send actionable Feedback that enables management to respond and react.

WE HELP FITNESS FACILITIES:

  • See a 360° view of the member experience
  • Discover, resolve and respond to member issues in real time
  • Significantly increase CST, CSAT and NPS scores
  • Skyrocket positive online reviews
  • Dramatically decrease negative reviews
  • Manage and auto-respond to all online reviews
Real Time Member Experience Examples

Watch Gym Manager Testimonials

Real Time Feedback gives you a 360° view of the member experience with your facility.

Fitness Facility Member Experience Diagram
Fitness Facility QR Code

On Site

Learn about issues in your facility from members and employees by using strategically placed Smart QR codes.

Post Workout Text Message

Post Workout Rating Requests

Members receive a rating request text message immediately upon finishing their workout or class.

Public Review Management

Online Review Management

Manage and respond to your facility’s online public reviews such as Google, Yelp, Facebook and others all in one platform.

ON SITE: LEARN ABOUT ISSUES IN REAL TIME

Find Out About Issues WHILE Members are Still in Your Facility

Members can alert you about issues by simply scanning QR codes strategically placed throughout your facility.

Fitness QR Code Placard

Members Scan Code to Submit Feedback. Scan or Click Here to Test How It Works.

Gym Member Submits Real Time Feedback
Members Submit Feedback on Your Branded Feedback Page
Gym Manager Responding to Feedback
Management Receives & Responds in Real Time. ChatGPT integration generates a well-written, editable response to every Feedback.

Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.

POST WORKOUT

Auto Pilot Rating Request

Send members a rating request text message and/or email as soon as they finish a workout or class.

Auto Pilot Ratings Request

Once members leave your facility they immediately receive a rating request text message or email.

5 Star Google Reviews

5-star ratings are taken directly to a Google review page for your business.

1-4 Star Ratings

1-4 star ratings ask the member to provide details as to why they did not have a 5-star experience.

ONLINE REVIEW MANAGEMENT: AGGREGATE ALL OF YOUR PUBLIC REVIEWS

Real Time Reviews

View and respond to public online reviews posted on Google, Yelp, Facebook, etc. All in one platform!

ChatGTP integration provides sophisticated AI responses to any review, so you can reply to all your reviews in seconds!

Real Time Reviews Fitness Dashboard
REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.

You can send the messages as-is or edit them as you see fit.

Real Time Feedback ChatGPT
REPUTATION SCORECARD

Understand your facility’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant property information.

Scan QR code above or click here to preview

Fitness Facility Multi-link
BROCHURE

Download Our Fitness Facility Brochure

Learn more about how Real Time Feedback can help fitness facility managers see a 360° view of the member experience and mitigate risk by discovering and resolving issues quickly.

Key Benefits

Does your current tenant experience management platform do ALL of this?

SMART QR CODES: LEARN ABOUT ISSUES IN REAL TIME

Members simply scan the QR codes strategically placed around your property. Does NOT require an app download.

ENTERPRISE PORTAL

Enterprise view allows managers of multiple facilities to see and compare all of their buildings’ performances.

AI-POWERED

AI-powered member sentiment analysis lets you quickly gauge your member’s sentiment when they submit feedback.

DEPARTMENTS

Create departments such as Maintenance, Accounting, etc. so designated employees only receive certain Feedbacks.

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

RATING REQUESTS

Send members a simple rating request. 5 stars goes to public review sites, and 1-4 stars generate private internal Feedbacks.

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

CUSTOMER MEDIA

Members can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct members to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and members can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to members with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call members from your personal cell phone without fear of exposing your personal cell phone number.

CHATGPT INTEGRATION

Recommends responses based on Feedback submitted for faster engagement.

Real Time Feedback Current Integrations

Club OS Logo
ClubReady
Let us know if your facility uses a member management software platform not currently listed

Some of Our Current Fitness Partners

RTR Pilates Logo

Real Time Feedback Pricing

1 Location

$299
per location

+$149 One-Time Set Up Fee/Location

2 – 10 Locations

$259
per location

+$129 One-Time Set Up Fee/Location

11 – 25 Locations

$229
per location

+$119 One-Time Set Up Fee/Location

26+ Locations

$209
per location

+$109 One-Time Set Up Fee/Location

Includes:
QR codes in all facility areas
Automated rating requests sent for every member
Real Time Reviews management
Employee Rater

No contracts. Cancel anytime with 30-day notice.

Why Fitness Facilities Need Real Time Feedback

Fitness facilities need Real Time Feedback because you can get Real Time updates on your member’s satisfaction, conditions of machines, and facility. For instance, if a member finds the treadmill is not functioning correctly, they can report it quickly and continue their workout on another machine without interruption. This enhances safety and ensures that members are well taken care of!

After their workout, members will receive a personal text from your team inquiring about their experience at your facility. Real Time Feedback allows you to take care of situations quickly and respond immediately. Real Time Feedback will reduce negative reviews and keep loyal members. With Real Time Feedback your fitness facilities will continue to be in prime condition with satisfied members.

Real Time Feedback provides Fitness Facilities with data analysis to enable high performance, implement more effective strategies, & gain a competitive edge in the market.

CALL FOR DETAILS
(888) 294-1411

Why Sign Up for Real Time Feedback?

  • Instantly enhance tenant interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

*If our platform does not double your Google reviews from the previous 30 days from the time we launch the AutoPilot Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.

Contact Us